Made.com

How it happened

Made.com was a London-based online furniture retailer that connected shoppers directly with designers and manufacturers, cutting out warehousing. It floated in London in June 2021 at about £775M (~$1B); surging freight costs, inflation and collapsing demand for big-ticket items then gutted it in one of the UK's fastest corporate unwinds. It entered administration in November 2022, and Next bought only its brand and IP for £3.4M — wiping out shareholders. Glassdoor reviews trace the decline from inside: employees described a lack of direction after the 2021 IPO, and a stark London-versus-Ipswich divide in which call-centre staff recounted a revolving door of agents and unreachable bonus targets. When tech teams were cut, reviewers described mass redundancies and poor exit packages they felt were badly handled.

Employee accounts paraphrase anonymous, unverified reviews posted publicly on Glassdoor ↗. See our methodology.